Return & Refund Policy

At AMURI, we carefully inspect every order before shipment. If there is an issue with your order, please contact us within 10 days of receiving your items.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 10 days of delivery.

Please provide your:

• Order number
• Photos of the product and packaging
• Brief description of the issue

Once verified, AMURI will arrange a replacement or refund at no additional cost.

Change-of-Mind Returns

We accept return requests within 10 days of delivery, provided that the product is:

• Unused and unopened
• In its original condition and packaging
• With seals, labels and accessories intact

Please contact us before returning any product.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Non-Returnable Items

For hygiene, safety and product-quality reasons, we cannot accept change-of-mind returns for:

• Opened or used products
• Products with broken or removed seals
• Personalized or custom-made products
• Complimentary gifts, samples or promotional items

This does not apply where a product is defective, damaged, incorrect, or where AMURI is required to provide a remedy under applicable law.

Refunds

Once your return has been received and approved, the refund will be issued to your original payment method.

AMURI normally processes approved refunds within 7–15 business days. Additional processing time may be required by your bank or payment provider.

Purchases from Other Channels

Products purchased through Shopee, TikTok Shop, retailers, pop-up stores, or other AMURI partners are subject to the return and refund procedures of the original purchasing channel.

Please contact the relevant platform or retailer directly for assistance.

Contact Us

For returns, replacements or refunds, please contact us through the AMURI Contact Us page or AMURI LINE / WhatsApp Official Account.

Please include your order number so we can assist you promptly.

This policy does not exclude or limit any consumer rights that cannot legally be excluded under applicable Thai law.